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Humanizing Technology to Drive the Future of Retail

Creating unfailing brand loyalty through exceptional customer experience.

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The future of retail is booming with retail sales being projected to amount to around $30 trillion by 2023 (Statista). Nevertheless, with every year passing the retail and e-commerce landscape is changing rapidly with the adoption of new technology and innovation, which was accelerated by the pandemic.

Omnichannel CRMs, VR and AI are all contributing to a shift in how consumers shop today and how they will shop tomorrow. That combined with human talent and interactions creates the buyer’s unique journey. Whether in-store, online, or a hybrid of both, the customer experience has greatly evolved, and we’ll explore what that means for your business and beyond.

Join the RAYA CX boardroom to hear from CX and tech experts on how to successfully combine human talent and tech to create a seamless customer journey. Learn how certain tools and strategies can help your business increase ROI, retain customers and gain customer loyalty.

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Countries Represented

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Problem Solving Topics Discussed

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Leading Entities

Benefits of Attending

  • Know the future trends in CXM for the retail and e-commerce sector
  • Stay up to date with the most effective tech tools to deliver superb CX for your retail brand
  • Learn how to successfully combine human talent with the right innovation to gain your desired results.


1:00 PM – 1:10 PMAbout The Event’s Host:  RAYA CX
Quick Facts + Case Study
Rami Sweis
1:10 PM – 1:35 PMLive Person PresentationAdam Rathbone
1:35 PM – 1:50 PMBalancing Automation and the Human Touch for Superior CXSam Hanna
1:50 PM – 2:00 PMChalhoub Group Case StudyBernadette Geagea
2:00 PM – 2:10 PMApparel Group Case StudyEkta Kamran
2:10 PM – 2:20 PMQ & AAll the Speakers
2:20 PM – 2:30 PMClosing RemarksSam Hanna, Rami Sweis

Profile of Attendees

CMO, Marketing Head, CDO, Digital Head, CIO

Meet our speakers


Keynote Speaker

Our Speakers

Mr. Rami Sweis
Mr. Sam Hanna
Mr. Adam Rathbone
Ms. Ekta Kamran
Ms. Bernadette Geagea


RAYA CX provides next-generation customer support on behalf of clients across many verticals. RAYA CX has been the customer experience partner and global services provider for Fortune 1000 companies in North America, Europe, the Middle East, and Africa since 2001. Delivering from the most competitive and highly skilled labor markets, RAYA CX provides an array of integrated business process outsourcing solutions supported by robust strategies, continuous improvement, and innovation.


Partners of Success


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